07797 766 391

email: mountainhigh@gmail.com

Gas emergencies If   you   can   smell   gas   or   suspect   a   gas   leak   at   your   property,   call   the   National   Gas   Emergency   Helpline immediately on  0800 111 999. If you smell gas: • don't smoke, light matches or cigarette lighters. • don't turn light switches or anything electrical on or off. • put out any naked flames, such as candles. • open all the doors and windows. • Call the National Gas Emergency Helpline immediately on 0800 111 999. • Turn   off   the   gas   supply   if   it’s   safe   to   do   so,   using   the   handle   attached   to   the   Emergency   Control   Valve (ECV*). You can normally find this next to the meter. • The ECV when ‘on’ will be in line with the pipe and valve. • Turn the ECV handle a quarter turn so the lever is at 90 degrees (right angle) to the ECV’s body. • If the ECV is stuck or too stiff to move, you should evacuate the property immediately.     Don't   turn   the   supply   back   on   until   the   source   of   the   smell   of   gas   has   been   investigated   and   any   escape of gas is repaired. Electrical Emergency If   your   electricity   goes   off,   start   by   checking   to   see   if   it's   a   power   cut   or   a   fault   in   your   home.   The   easiest   way   to do   this   is   to   see   if   your   neighbours   still   have   electricity.   If   they   don't   have   power   either,   then   it's   a   power   cut. You can get more information and help by calling 105 . It's free from most landlines and mobiles. If your neighbours have power, then it could be a fault in your home. Your   trip   switch   may   have   turned   itself   off. Your   trip   switch   turns   itself   off   to   make   sure   you   don't   get   injured   by   a faulty   appliance.   Once   you've   found   the   faulty   appliance   and   turned   it   off   you   can   turn   your   trip   switch   back   on. If you still have problems, please contact Susanne Van Neste 07797 766 391.